I had an issue today with an open source project called PDFCreator. Now before I start I have to say that I love this software and have been installing it for over 3 years at various companies. I recently needed to install it on a Citrix environment and ran into an issue. It errored out when installing, and though the project claims that it now supports Terminal Servers it came up with a DLL registration error:
"C:\WINDOWS\system32\OLEAUT32.DLLUnable to register the DLL/OCX: RegSvr32 failed with exit code 0x5Click Retry to try again, Ignore to proceed anyway (not recommended), or Abort to cancel installation"
Things like this I'm sure happen with any software, but I think the projects that really seem to be getting off the ground need to embrace a "for-profit" support model, and fast. This benefits not only the project and those involved by providing a new revenue stream, but it also makes the companies using the software with a support option.
Forums sometimes are confused as the substitute for real support, and in this case, my post in the forums was the second looking for help on the above topic with no solution yet. The forum provides hope, but doesn't give the comfort of having real support on a product.
Wednesday, January 23, 2008
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